SRH HELP CENTER

How can I contact support?

You can reach us through the 'Contact' page located in the website footer. Simply fill out the form with your inquiry, and our team will get back to you as soon as possible.

Can I provide feedback or suggestions?

Yes, we welcome your feedback and suggestions! Please use the contact form on the 'Contact' page to share your thoughts with us.

How long does it take to get a response from support?

Our goal is to respond to all inquiries within 24 to 48 hours. Response times may vary depending on the volume of requests.

What information should I include in my contact request?

Please provide a topic, your email address, and a detailed message so we can assist you more effectively.

How can I contact someone for support?

You can reach our support team by visiting the 'Contact' page in the footer menu. We’ll respond as soon as possible.

How do I access DIY Guides?

DIY Guides are exclusively available to Elite, Ultimate, and Business Plan members. You can access them from the main menu bar by selecting 'DIY Guides.

Are the training guides available for download?

Some programs may include downloadable content. Please check the specific guide for any available download options.

Can I track my progress on training guides?

Yes, you can track your progress. Each program includes a status indicator to show your completion progress. You can also view your overall status in the members menu under 'My DIY Guides Status.

How do I cancel my event from the directory?

You must be the event owner (with an Ultimate or Business Plan) to cancel your event. To do so, go to your members menu and select 'My Event Listings.'

Can I register for events through the website?

"If an event requires registration, the event owner can include a URL link for registration in the event details.

Can I see a list of events I’m registered for?

You must be an Elite, Ultimate, or Business Plan member to view events. The information provided for each event is determined by the individual event coordinator.

How can I find out about upcoming events?

You must be an Elite, Ultimate, or Business Plan member to view events. If you're subscribed to one of these plans, go to the main menu and select 'Events Calendar' to access the events calendar and listings for Spyder riders. The calendar is exclusively maintained by Ultimate and Business Plan members.