ALLYSOS SMS PROGRAM
Last Updated: July 2026
What is AllySOS?
AllySOS is a voluntary member assistance notification service available to members of Spyder Riders Hub.
The purpose of AllySOS is to help connect riders who may need non-emergency assistance with nearby members who have volunteered to help.
Examples of assistance may include:
Mechanical advice
Basic roadside assistance
Fuel assistance
Trailer assistance
Transportation assistance
Temporary shelter
Navigation assistance
Communication assistance
Other rider-to-rider support
AllySOS is a community assistance system and is not a replacement for professional emergency services, roadside assistance programs, towing services, law enforcement, medical services, or 911.
Recognizing AllySOS Alerts
AllySOS messages are sent from:
(855) 620-6306
To help ensure you never mistake a AllySOS alert for spam, we recommend saving this number in your phone contacts as:
🚨 AllySOS (Spyder Riders Hub)
How to Opt In
To receive AllySOS SMS notifications:
Create a Spyder Riders Hub member account.
Your phone number is required when you join.
Log in to your account.
Open My Hub > Settings.
Enable AllySOS SMS Alerts (default is NO). The setting defaults to OFF and is never pre-selected.
Your selection is saved immediately and takes effect at once.
By turning AllySOS SMS Alerts ON, members voluntarily opt in to receive AllySOS assistance requests, helper notifications, and AllySOS account notifications. Only members who voluntarily enable AllySOS SMS Alerts will receive AllySOS text messages.
Message frequency varies based on AllySOS activity and your notification preferences. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.
Account Settings Example (screenshot)
The RiderSOS SMS Alerts option is available within each member's account settings page. The default is "NO":
Example of the RiderSOS SMS opt-in setting available to members. Click to zoom in.
Eligibility Requirements
Participation in AllySOS is available only to registered Spyder Riders Hub members.
To receive AllySOS SMS notifications, members must:
• Maintain an active Spyder Riders Hub membership account (free or paid).
• Provide a valid mobile phone number capable of receiving SMS messages.
• Voluntarily enable AllySOS SMS Alerts within their account settings.
Members may disable AllySOS SMS Alerts at any time through their account settings or by replying STOP to a AllySOS text message.
Spyder Riders Hub reserves the right to suspend or discontinue AllySOS participation for violations of website policies, misuse of the AllySOS system, or other circumstances deemed necessary to protect members and the integrity of the service.
Types of Messages
Members who opt in may receive messages such as:
Assistance Requests
Spyder Riders Hub AllySOS: A nearby rider is requesting non-emergency assistance. Reply YES if you may assist, NO if unavailable, or HELP for assistance. Reply STOP to unsubscribe.
Status Updates
Spyder Riders Hub AllySOS: Thank you for responding. The requesting rider has been notified that assistance may be available.
Request Updates
Spyder Riders Hub AllySOS: No nearby helpers are currently available. Your request remains active and additional nearby members may still be contacted.
Message Frequency
Message frequency varies based on:
AllySOS activity in your area
Your participation preferences
Assistance requests submitted by other members
Some members may receive no messages, while others may receive multiple messages depending on AllySOS activity.
Message and Data Rates
Message and data rates may apply according to your wireless carrier plan.
Spyder Riders Hub does not charge members for receiving AllySOS SMS messages, however standard carrier messaging rates may apply.
Opt-Out Instructions
You may stop receiving AllySOS SMS messages at any time by replying:
STOP
to any AllySOS text message.
After opting out, you will no longer receive AllySOS SMS notifications unless you re-enable the feature through your account settings.
Help Instructions
For assistance with the AllySOS SMS program, reply:
HELP
to any AllySOS text message.
You may also contact Spyder Riders Hub support through the website.
Consent
By enabling AllySOS SMS Alerts, you consent to receive text messages related to:
AllySOS assistance requests
AllySOS status updates
Account-related AllySOS notifications
Participation in AllySOS SMS Alerts is voluntary. A Spyder Riders Hub membership is required to participate in AllySOS; however, members are not required to enable AllySOS SMS Alerts to maintain their membership or access other website features and services.
When a AllySOS assistance request is submitted, participating helpers may receive the requesting member's approximate or exact location, along with information necessary to provide assistance. By enabling AllySOS SMS Alerts, members consent to receiving such location information and acknowledge that their own location may be shared with responding helpers when they request assistance.
Privacy
SMS consent is not shared with third parties or affiliates for marketing purposes.
Information collected through AllySOS is handled in accordance with the Spyder Riders Hub Privacy Policy.
Privacy Policy:
https://www.spyderridershub.com/privacypolicy
Terms of Service:
https://www.spyderridershub.com/tos
Important Disclaimer
AllySOS is a voluntary peer-to-peer member assistance network.
Spyder Riders Hub:
Does not verify the qualifications of helpers.
Does not guarantee assistance will be available.
Does not guarantee response times.
Does not provide emergency services.
Does not provide towing services.
Does not provide professional mechanical services.
If you are experiencing a medical emergency, crime in progress, dangerous situation, or other emergency, immediately contact 911 or your local emergency services provider.
Contact Information
Spyder Riders Hub
Website: https://www.spyderridershub.com
For additional information regarding AllySOS SMS messaging, please contact support through the website support system.